ITS Technology Group

Minimising disruption, reusing existing infrastructure wherever possible to maximise speed and efficiency. Experts in providing connectivity solutions

Creating a partnership with a market-leading alternative network provider, designing, building and operating ultrafast fibre connectivity networks across the UK.

Our Work ITS Portal Case Study

Founded in 2013, ITS is now an industry leader, providing UK businesses with super high bandwidth gigabit connectivity and broadband via a vibrant and dynamic Wholesale and Reseller Partner community.

A significant milestone was reached in early 2020 when investment giant, Aviva, injected £45M into the business to fast track their full fibre rollout plans. Since then ITS has now built its networks past nearly 10% of UK business premises and plan to achieve their next goal of 20% rapidly.

How Ultimate helped with their objectives

 

Internal Partner Portal design, build and optimisation

We created a digital sales portal which allows their partners to search for quotes, place orders and track their progress to delivery all in one digital space. Putting the end user at the heart of the creation of the portal, through business insight and customer story mapping, we were able to address each and every challenge and painpoint that they have experienced with other platforms, to allow our solution to stand out from the crowd and be as intuitive as possible. 

 

Partner Portal Continuous Improvement for optimisation

In September of 2021, we assisted ITS in implementing a new lookup system on the portal 

  • We deployed this new system to the portal on the 17th September and saw huge increases in numbers for quote searches but also orders placed directly on the portal. 

Partner Portal & CRM Integration 

This project was all about automating the internal provisioning & delivery processes for ITS, whilst also simplifying the front end process for their partners. It’s a win-win for both parties.

 

Key benefits for ITS:

  • Streamlined information gathering
  • Fast and efficient business processing 
  • Clear and accurate financial intelligence throughout

Key benefits for ITS partners:

  • A market leading platform that stands out from competitors  
  • Speed and efficiency to gain the information they need
  • Fast delivery times 
  • Increased level of self-service, less reliance on other parties

Making a market impact

1.3 million

searches on portal in 24 months

200%

rise in orders placed within first month following a full technology stack review

60%

Further increase the following month

“We love it – the whole process is a lot more streamlined now! We can operate in a completely self-serve manner, which hugely positively impacts our bottom line”

ITS Partner