Founded in 2013, ITS is now an industry leader, providing UK businesses with super high bandwidth gigabit connectivity and broadband via a vibrant and dynamic Wholesale and Reseller Partner community.
A significant milestone was reached in early 2020 when investment giant, Aviva, injected £45M into the business to fast track their full fibre rollout plans. Since then ITS has now built its networks past nearly 10% of UK business premises and plan to achieve their next goal of 20% rapidly.
Internal Partner Portal design, build and optimisation
We created a digital sales portal which allows their partners to search for quotes, place orders and track their progress to delivery all in one digital space. Putting the end user at the heart of the creation of the portal, through business insight and customer story mapping, we were able to address each and every challenge and painpoint that they have experienced with other platforms, to allow our solution to stand out from the crowd and be as intuitive as possible.
Partner Portal Continuous Improvement for optimisation
In September of 2021, we assisted ITS in implementing a new lookup system on the portal
Partner Portal & CRM Integration
This project was all about automating the internal provisioning & delivery processes for ITS, whilst also simplifying the front end process for their partners. It’s a win-win for both parties.
Key benefits for ITS:
Key benefits for ITS partners:
“We love it – the whole process is a lot more streamlined now! We can operate in a completely self-serve manner, which hugely positively impacts our bottom line”